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Oakland Online Ordering

5655 College Ave., Oakland, CA 94618
Phone: 510-250-6001

  • How do I order pickup?

    Place your order in three easy steps:

    1. Select your items from across the Rockridge Market Hall shop menus.
    2. Select an open time slot. Click “Proceed to Pay”.
    3. Enter payment information and review your cart (we are unable to edit your order once payment is processed). Click "PLACE ORDER".

    To pick up your order, park in one of our reserved spots in the Shafter Ave. parking lot during your pickup time and we will bring the order to your car.

  • Do you offer local delivery?

    Unfortunately, we cannot offer delivery at this time.

  • Can I get items shipped to me or for someone outside of the Bay Area?

    Yes! Browse where many of our products are available for nationwide shipping.

  • How far in advance should I order?

    General menus (Market Hall Pantry, Market Hall Bakery and more): order by noon the day before, subject to availability. During the major holidays, these menus adhere to the ordering deadlines for holiday menus, ex. order by Saturday for any orders picked up Mon-Wed before Thanksgiving.

    Holiday Menus for all shops: you must order by the ordering deadlines specific to each menu.

    MH Caterers: order as soon as possible, as our ability to fulfill your order depends upon our availability. During the holidays, go ahead and let us know the date of your event so we can reserve your spot on the calendar. Otherwise, order at least 48 hours ahead for catering items.

  • What if I want two items on different dates?

    Each order you place is only available for a single, specific pickup date and time. If you are ordering for multiple pickup dates, you must place separate orders.

  • What do I do if I missed my pickup window?

    Please try and arrive within your half-hour pickup window. However, if you do arrive late (but before 4:00 pm), we will still bring your items to your car. If you arrive between 6:30 pm and closing, your items will be available for pickup inside Market Hall Foods, at the counter next to Paul Marcus Wines with the pickup sign. If you do not pick up your order on the scheduled day, you may pick it up the next day—but we cannot provide you with fresh bread or other fresh items. After 24 hours, your items will no longer be available due to food safety and quality issues.

  • How do I know how much to order?

    Ordering food for a group can be tough. It’s easy to wonder if you have enough entrees and sides. Will the vegetarians be happy with the options? Will everyone be full and happy?

    As a start, here is a basic guide to serving sizes per person:

    Proteins like pulled pork or brisket 6-8 ounces per person
    Fried chicken or similar dishes 3 pieces per person
    Skewers 2 per person
    Stews or braised dishes 6-8 ounces per person
    Side dishes or salads 4 ounces per person
    Salumi, dips, spreads, cured meats, appetizers 2 bites or 2 ounces per person
  • How many people do Market Hall Foods' sizes serve?

    As a rule of thumb, our sizes serve the following:

    Individual serves one
    Pint/Friends Size serves 2-3
    Quart/Family size serves 4-5
    Salad Tray serves 6
    Entree Tray serves 8-10
    Feast Size serves 14-16

    We like to call our smaller portion a “friends size” as it is the perfect amount for a small group. Our “family size” is intended to be enough for the main course or side dish for the family dinner. But these guidelines can differ based on your particular event.

  • How does the type of event affect serving sizes?

    Attendees at a seated meal will tend to eat more than attendees at a stand-up event, so you’ll need to add an extra ounce or piece per person. At the holidays, or during celebrations, everyone will eat more!

  • How does the length of event affect serving sizes?

    The length of time is also a factor when determining how much to order. If an event lasts for three hours, people are more likely to go back for seconds and thirds. Keep that in mind, as you want enough food to keep guests full over the course of the event. That could mean larger portion sizes of each dish to make that happen.

  • How does type of cuisine (ex. vegetarian) affect serving sizes?

    Vegetarian dishes are going to need a bit more volume per person or additional sides. A salad that’s part of an all-vegetarian spread should be increased to five or six ounces per person. Heartier cuisines like Italian or Mexican are going to fill guests up pretty quickly and can be ordered without as many sides. To make sure everyone has enough food, we recommend thinking about ordering one pound of an entree dish for every three to four people first, and then adding 4-ounce side dishes or appetizers to complete the spread. Start with an à la carte entree order per person and build from there.

  • What if I want leftovers?

    Festive holiday feasts almost always mean leftovers. And that’s a good thing! What would Thanksgiving be without turkey sandwiches the next day? If you want to ensure that you have enough for the next day’s lunch, order at least 2-3 extra servings for your group.

  • What if I have guests with dietary restrictions?

    We've added dietary info to all of our menus to make it easier for our customers to find out which items are gluten-free, vegetarian, etc. You can also find dietary info for many items on our MH Foods holiday menus ingredients list.

  • How do I heat up my items?

    Curious about how to heat your items up when you get home? Click here for more information.

  • How and when do I pay?

    We now accept credit card payment online to ensure a contact-free pickup for both Parking Lot Pickup and delivery. You will be prompted to enter payment information into our secure system after reviewing your order. Any changes to your payment total (for example, if we are out of a product) will be rectified with a second transaction on your card within 48 hours.

  • How do I know if my order is confirmed?

    You will recieve one or two confirmation emails (depending on what store you order from).

    • The first email confirms that your order has been placed (your order number will be in the subject line).
    • The second email you receive will be directly from Market Hall Foods and will have information about your pickup.

    If you do not recieve any confirmation emails, then your order might not have been placed. If this happens, please call us at 510-250-6001, and we'll happily find your order or place your order for you.

  • What if I didn’t get a confirmation email?

    First, check your spam or junk folders in your email inbox; occasionally the emails will land there. If you still see no sign of a confirmation email, you may not have completed your order. Your order is only complete once you click the final orange “Place Order” button on the checkout page that has the "Zuppler" logo on it and have recieved a confirmation email. If you think you placed your order correctly and still can't find an email, please call us at 510-250-6001, and we'll happily find your order or place your order for you.

  • Can I apply a senior discount to items purchased online?

    We now offer a 10% Senior Discount on local online orders for customers 65 years of age and above. Please call our team at 510-250-6001 to register for your 65 & Up Club promo code.

  • Why do I see multiple charges on my card?

    If you see multiple charges to your card it is because there were changes to your payment total: for example, we were out of a product. These changes will be rectified with a second transaction on your card within 48 hours.