Food To Go
Frequently Asked Questions

Whether it's choosing the perfect spread for a party or the perfect amounts for Thanksgiving, we're here to help.

General Ordering Info

How far in advance should I order?
  • MH Foods Weekly Menu or Everyday Favorites: order by noon the day before. During the major holidays, these menus adhere to the ordering deadlines for holiday menus, ex. order by Saturday, Nov. 17 for any orders picked up Mon-Wed before Thanksgiving.
  • Holiday Menus for all shops: you must order by the ordering deadlines specific to each menu.
  • MH Caterers: order as soon as possible, as our ability to fulfill your order depends upon our availability. During the holidays, go ahead and let us know the date of your event so we can reserve your spot on the calendar. Otherwise, order at least 48 hours ahead for catering items.
How do I know how much to order?

Ordering food for a group can be tough. It’s easy to wonder if you have enough entrees and sides. Will the vegetarians be happy with the options? Will everyone be full and happy?

As a start, here is a basic guide to serving sizes per person:

Proteins like pulled pork or brisket 6-8 ounces per person
Fried chicken or similar dishes 3 pieces per person
Skewers 2 per person
Stews or braised dishes 6-8 ounces per person
Side dishes or salads 4 ounces per person
Salumi, dips, spreads, cured meats, appetizers 2 bites or 2 ounces per person
How many people do Market Hall Foods' sizes serve?

As a rule of thumb, our sizes serve the following:

Individualserves one
Pint/Friends Sizeserves 2-3
Quart/Family sizeserves 4-5
Salad Trayserves 6
Entree Trayserves 8-10
Feast Sizeserves 14-16

We like to call our smaller portion a “friends size” as it is the perfect amount for a small group. Our “family size” is intended to be enough for the main course or side dish for the family dinner. But these guidelines can differ based on your particular event.

How does the type of event affect serving sizes?
Attendees at a seated meal will tend to eat more than attendees at a stand-up event, so you’ll need to add an extra ounce or piece per person. At the holidays, or during celebrations, everyone will eat more!
How does the length of event affect serving sizes?
The length of time is also a factor when determining how much to order. If an event lasts for three hours, people are more likely to go back for seconds and thirds. Keep that in mind, as you want enough food to keep guests full over the course of the event. That could mean larger portion sizes of each dish to make that happen.
How does type of cuisine (ex. vegetarian) affect serving sizes?
Vegetarian dishes are going to need a bit more volume per person or additional sides. A salad that’s part of an all-vegetarian spread should be increased to five or six ounces per person. Heartier cuisines like Italian or Mexican are going to fill guests up pretty quickly and can be ordered without as many sides. To make sure everyone has enough food, we recommend thinking about ordering one pound of an entree dish for every three to four people first, and then adding 4-ounce side dishes or appetizers to complete the spread. Start with an à la carte entree order per person and build from there.
What if I want leftovers?
Festive holiday feasts almost always mean leftovers. And that’s a good thing! What would Thanksgiving be without turkey sandwiches the next day? If you want to ensure that you have enough for the next day’s lunch, order at least 2-3 extra servings for your group.
What if I have guests with dietary restrictions?

We're in the process of adding dietary info to all of our menus to make it easier for our customers to find out which items are gluten-free, vegan, etc. Currently, you can find dietary info for many items on our MH Foods holiday menus ingredients list.

How do I heat my items up?
Curious about how to heat your items up when you get home? Click here for more information.
What if I want an item that is not on the menu?
If you would like to request an item that is not listed on any of the menus you see online, place your request in the "Special Instructions" box that appears when you are checking out and we will do our best to fulfill your request. We may even add this item to our menus in the future if there is enough demand.
What if I want two items on different dates?
Each order you place is only available for a single, specific pickup date and time. If you are ordering for multiple pickup dates, you must place separate orders.

Payment & Confirmation

How and when do I pay?
We do not currently accept payment online, so you simply place your order online first, then pay with cash or credit card when you pick up your items. Some items on the Hapuku Fish Shop Holiday Menu (such as large orders of crabs, oysters and lobsters) do require a deposit, which you can pay in person or over the phone.
How do I know if my order is confirmed?
You will recieve one or two confirmation emails (depending on what store you order from).
  • The first email confirms that your order has been placed (your order number will be in the subject line).
  • If you order from Market Hall Foods or Market Hall Bakery, you will also receive a second email that will include any additional items you might have requested and any special instructions you included.
If you do not recieve any confirmation emails, then your order might not have been placed. If this happens, please call us at 510-250-6001, and we'll happily find your order or place your order for you.
What if I didn’t get a confirmation email?
First, check your spam or junk folders in your email inbox; occasionally the emails will land there. If you still see no sign of a confirmation email, you may not have completed your order. Your order is only complete once you click the final orange “Place Order” button on the checkout page that has the "Zuppler" logo on it and have recieved a confirmation email. If you think you placed your order correctly and still can't find an email, please call us at 510-250-6001, and we'll happily find your order or place your order for you.
What if I don't see a price listed for an item?
Some of our items are sold by weight, such as our rotisserie chickens. Since the weight of each individual item varies, we cannot quote an exact price for the item until it is weighed at the time of pickup.
Still got questions? Call us at 510-250-6001.